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How to Restrict Access Based on IP Address

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Use the IP Restriction feature to grant or deny access to Rescue according to specified IP address ranges.

Grant/Deny Access to All Components

By default, Rescue Lens users can access all Rescue Lens components from any IP address. You can grant or deny access to all Rescue Lens components, including the Rescue Lens Administration Center and Technician Console, according to specified IP address ranges.

  1. Select the Global Settings tab.
  2. Under IP restrictions (Global), complete the Add new exception fields to allow access to all Rescue components from all IP addresses except those specified.



  3. To deny access to all Rescue Lens Components from all IP addresses except those specified, select Denied access and enter the appropriate Network ID.



    Users of the Rescue Lens account will be able to access Rescue Lens components only from the address set as an exception.

Grant/Deny Access to Technician Console

By default, technicians can access the Technician Console from any IP address. You can grant or deny access to the Technician Console according to specified IP address ranges.

These settings have no impact on external collaborating technicians.

  1. On the Organization Tree, select the Technician Group you want to work with.
  2. Select the Settings tab.
  3. Under IP restrictions (Technician Console), complete the Add new exception fields to allow access to the Technician Console from all IP addresses except those specified.



    Remember: If a technician cannot access the Technician Console, make sure they have also been granted access to all Rescue Lens components under Global Settings > IP restrictions (Global)
  4. To deny access to the Technician Console from all IP addresses except those specified, select Denied access and enter the appropriate Network ID.



    Users in the Technician Group will be able to access the Technician Console only from the address set as an exception.
    Remember: If a technician cannot access the Technician Console, make sure they have been granted access to all Rescue Lens components under Global Settings > IP restrictions (Global)
  5. Save your changes.
ProductLogMeIn Rescue

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