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About Channels

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Customers use channels to initiate Rescue support sessions by clicking a URL embedded in your website or via the Calling Card.

Incoming sessions are added to the queue for all members of any Technician Group which is assigned to a channel. Any incoming channel session will be displayed to all technicians in a group until it is picked up or times out.

Rescue provides ten channels for flexible session routing.

ProductLogMeIn Rescue

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