An attempt to log in without proper administrator rights or User
Access Control permissions may result in error 4320 ("Operator or Administrator
has refused the request").
Follow these instructions to ensure you have proper User Access
Control permissions on the host computer you are attempting to access. This
will allow you to access the host computer even if you are unable to be added
as an administrator at the operating system level.
Physically go to the computer that you want to be able to access,
or ask someone who is present at that computer to perform the following steps.
Tip: In some cases, you may need to ask for help from the
person who manages LogMeIn at your organization.
Open the
LogMeIn Control Panel and follow this path:
Options > Preferences > Security.
Under
User Access Control, click
Show details....
The
User Access Control window is displayed.
Under
Users, select your user name from the list.
You may need to browse for additional users.
Tip: For example, if you sign in using a Computer Access
Code, you may need to add the user named
LogMeInRemoteUser: Click
Browse > List users of
selected domain and find
LogMeInRemoteUser on the list.
Under
Edit Selected User, you must select
at least the
Login permission to resolve the 4320 error.
For details on User Access Control
permissions, see
How to Specify User Access Rights.