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Controlling Who can Access your Host Computers (User Access Control)

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What type of user can access LogMeIn host computers?

  • Users with Administrator credentials on the host computer (at the operating system level)
  • Non-administrator users who have been granted permission to access the host via the User Access Control feature in LogMeIn

What happens if a user without proper permission attempts to connect?

An attempt to log in without proper User Access Control permissions may result in error 4320 ("Operator or Administrator has refused the request").

How does this relate to my LogMeIn account?

User Access Controls apply to a Windows or Mac account, not a LogMeIn account. A LogMeIn user may be able to see a computer listed in his LogMeIn account, but still may not have permission at the operating system level to actually access the host.

An Example

If the computer you want to access remotely is set up with multiple user accounts (for example, each member of the family has his own login), you may need to set each user's LogMeIn access permissions to ensure that each user will be able to access the computer via LogMeIn.

How can you tell if your computer has multiple users? When you turn on your computer, you must click a user name/icon in order to log on.
  • Assume you have a computer at home called "Main Home Computer"
  • "Main Home Computer" is accessible through your LogMeIn account, which is shared by all members of the family
  • "Main Home Computer" has three users: (1) Dad, (2) Son, and (3) Daughter
  • "Dad" is set as the Administrator of "Main Home Computer"
  • "Son" and "Daughter" are set as limited users
  • "Dad" logs in to the family's shared LogMeIn account and accesses "Main Home Computer"; he authenticates to "Main Home Computer" using his administrator credentials
  • "Son" or "Daughter" will only be able to log on to the "Main Home Computer" using their "Son" or "Daughter" credentials once "Dad" has logged on to "Main Home Computer" and set the proper User Access Controls in LogMeIn
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