A checklist of the most common communication issues when
connecting to LogMeIn host computers.
Make sure the LogMeIn software is not being blocked by a firewall on
the host computer. You will need to allow LogMeIn to make connections in the
For details, see
LogMeIn and Firewalls.
Note: Common error codes:
10049, 10061, 11004, 10060.
Follow the steps to fix problems with your DNS resolving our IP
On Windows XP and newer:
Run dialog. (Press the
Windows key and the
R key at the same time.)
cmd and click
In the command prompt,
ipconfig /flushdns and press the
On Mac OS X:
Utilities > Terminal.
dscacheutil -flushcache and press the
Note: Common error code:
You may encounter connectivity issues when using LogMeIn products with
OpenDNS. This is due to OpenDNS categorizing LogMeIn domains as a
proxy/anonymizer. LogMeIn support is unable to provide further assistance with
this issue. Please visit
http://www.opendns.com/ for more information
Internet load balancers and reverse proxies (satellite
To resolve IP mismatch issues behind an internet load balancer or a
reverse proxy, follow these steps.
Copy this text:
Windows Registry Editor Version 5.00
Save it in Notepad or a
similar editor on the host computer as
Rename the file
IPMismatch.reg. You may be asked to confirm that
you want change the file extension from
.reg. Confirm the change.
Double click the file and
confirm that you want to import the file into the registry.
Date and Time Settings
If the date and time settings of your computer are incorrect, LogMeIn
may show as
Enabled and Online, but as
Offline in your account.
To change the date and time of your system, click the clock on your
Windows system tray or on your Mac menu bar.