Remember: An available seat is required to use the
ad hoc support feature.
Once an ad hoc support session is activated, the remote computer
paired with your account can be accessed for 24 hours via Remote Control, File
Manager or the Dashboard any number of times from the
Ad Hoc Support page.
Tip: Active ad hoc support sessions are also displayed on the
Computers page under the
Ad Hoc Support Sessions computer group.
Select a method to connect to the remote computer.
Premier subscription is required to use this feature.
Enter the password you created in Step 2 as part of the ad hoc
support session setup.
Initiate Chat with User after login. to
immediately start a conversation with the user once connected.
You are now connected to the remote computer.
To terminate the session, click
End session now on the
Ad Hoc Support page in Central.
Ending a remote
connection via the File Manager, Remote Control or the Dashboard does not
terminate the support session.
Sessions are active for
24 hours. After this period, the session is automatically terminated and the
temporary host is removed from the remote computer. To access the computer
again via ad hoc support, you must start a new session.