Here are some steps you can take to troubleshoot issues when
trying to wake a PC.
The computer you are
trying to wake up must be on a wired connection (not on WiFi)
A second LogMeIn host
computer must be switched on and in the same network in order to send the wake
Important: Make sure you are using up
to date, officially supported third-party technology together with LogMeIn. LogMeIn
is designed for use with third-party
products and services (browser, OS, etc.) that are officially supported by
their respective vendors and well-maintained by the end user (latest patches
and updates installed).
To ensure best results, make sure the following items are using
up-to-date drivers or firmware:
Network Adapter (if you
have recently updated to Windows 10, make sure the Network Adapter drivers are
Tip: In the BIOS under
Deep Sleep must be turned off.
Consult your computer or hardware manufacturer for assistance in
downloading and installing drivers and firmware.
Tip: When Wake On LAN is possible, the LED light of both
your network adapter and ethernet port should be lit up or blinking. These are
commonly located on the back of your computer. If these lights are not lit up
or blinking, the issue is with your network adapter or ethernet port hardware
and you may want to contact the manufacturer.
Enabling Wake On LAN on Windows 10
Quick Access Menu by pressing the
Windows key and
X at the same time.
The Device Manager window is displayed.
Expand the list of
Right-click the primary network adapter and select
The first adapter in the list is usually the primary
Power Management tab.
Select the boxes for
Allow this device to wake the computer and
Only allow a magic packet to wake the
Property box, highlight
Wake on Magic Packet.
Restart your computer.
Further Resources and Information
To see a full list of available states on your host machine, in
command line type
powercfg -a and verify that states S3, S4 and S5 are
Tip: To open a command line, press the
Windows key and
R at the same time on your keyboard to open
Run box, then type in
cmd and select
ACPI (Advanced Configuration and Power Interface) standards:
S0 – System is fully
S1 – Power on
Suspend(POS): Power to the CPU and RAM is maintained.
S2 – CPU powered off.
S3 – Standby, Sleep or
Suspend: RAM still has power
S4 – Hibernation: Memory
is saved to the hard drive and the system is powered down.
S5 – Shut Down: The
power supply still supplies power to the power button.