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Troubleshooting Wake On LAN issues on a Windows PC

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Here are some steps you can take to troubleshoot issues when trying to wake a PC.

Minimum Requirements

  • The computer you are trying to wake up must be on a wired connection (not on WiFi)
  • A second LogMeIn host computer must be switched on and in the same network in order to send the wake request
Important: Make sure you are using up to date, officially supported third-party technology together with LogMeIn. LogMeIn is designed for use with third-party products and services (browser, OS, etc.) that are officially supported by their respective vendors and well-maintained by the end user (latest patches and updates installed). Learn more

Hardware Requirements

To ensure best results, make sure the following items are using up-to-date drivers or firmware:
  • Motherboard Chipset
  • Network Adapter (if you have recently updated to Windows 10, make sure the Network Adapter drivers are updated)
  • BIOS
    Tip: In the BIOS under Power Management, Deep Sleep must be turned off.

Consult your computer or hardware manufacturer for assistance in downloading and installing drivers and firmware.

Tip: When Wake On LAN is possible, the LED light of both your network adapter and ethernet port should be lit up or blinking. These are commonly located on the back of your computer. If these lights are not lit up or blinking, the issue is with your network adapter or ethernet port hardware and you may want to contact the manufacturer.

Enabling Wake On LAN on Windows 10

  1. Open the Quick Access Menu by pressing the Windows key and X at the same time.
  2. Click Device Manager. The Device Manager window is displayed.
  3. Expand the list of Network adapters.
  4. Right-click the primary network adapter and select Properties. The first adapter in the list is usually the primary adapter.
  5. Select the Power Management tab.
  6. Select the boxes for Allow this device to wake the computer and Only allow a magic packet to wake the computer.
  7. Select the Advanced tab.
  8. In the Property box, highlight Wake on Magic Packet.
  9. Set Value to Enabled.
  10. Select OK.
  11. Restart your computer.

Further Resources and Information

To see a full list of available states on your host machine, in command line type powercfg -a and verify that states S3, S4 and S5 are available.
Tip: To open a command line, press the Windows key and R at the same time on your keyboard to open a Run box, then type in cmd and select OK.
ACPI (Advanced Configuration and Power Interface) standards:
  • S0 – System is fully powered on
  • S1 – Power on Suspend(POS): Power to the CPU and RAM is maintained.
  • S2 – CPU powered off.
  • S3 – Standby, Sleep or Suspend: RAM still has power
  • S4 – Hibernation: Memory is saved to the hard drive and the system is powered down.
  • S5 – Shut Down: The power supply still supplies power to the power button.

For additional information, visit the Microsoft support site.

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