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Computer inventory information is not added to Autotask tickets

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Missing inventory data is either a user-level authentication or permission error.

Remember: A Premier subscription is required to use this feature.

An authentication error may occur when the login token used to access inventory data is invalidated due to a change in the account holder's password or security settings.

  1. Grant View inventory data permission for the affected user under Users > [User Name]. If the permission is set or the issue persists, try step two.
  2. Go to Configuration > Ticketing. Authentication tokens are renewed and generated Autotask tickets will carry inventory information.
Note: Central automatically detects this issue. If encountered, a daily digest email is sent to the account holder with the necessary steps to take.
ProductLogMeIn Central

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