Important: You must have an available seat in your account to
conduct ad hoc support sessions.
Note: Not available for trial subscriptions.
Ad Hoc Support in a Nutshell
Support provider sets up a
new session in LogMeIn Central.
As a result of step 1, an
email is sent to the user who is requesting support. It contains a deployment
link that carries a pre-defined password.
A temporary host is
installed on the user's computer.
The user activates the
session using a security code.
24 hours after activation,
the session is automatically ended and the temporary host is removed from the
Important: You can only provide ad hoc
support to Windows PCs.
Important: Consider the following when using ad hoc support:
Users on a Windows PC
must have administrator privileges in order to receive ad hoc support.
The number of
concurrent/active ad hoc support sessions is limited to one support session per
user profile and five support sessions per company.
While the session is
active, the Central user can access the remote computer any number of times via
Remote Control, File Manager (Plus or Premier required) or the Dashboard (Plus
or Premier required).
The session remains
alive when the remote computer goes offline.
Ad hoc support cannot be
used with computers already running the LogMeIn host software.