Follow these instructions if your backups are missing files or
folders even when they appear to have been completed successfully.
If your backups are missing files or folders even when they appear to
have been completed successfully, then the Windows System Account probably does
not have full access to the “missing” files or folders. This usually occurs
because the files or folders are on a network drive.
Steps 1-3 help you determine if the missing files are on a network
drive. Steps 4-8 show you how to set access permissions for the network drive.
Settings menu click
The Backup History window is displayed.
On the Backup History window, select the problematic backup set
The Backup Report for that Set will be displayed.
Review the report. If you see the message
Cannot access file, then go to the Source computer and
open the LogMeIn Backup Console.
On the Source Computer, from the
Settings menu, select
User Settings > Scheduled
The Scheduled Backups window is displayed.
On the Schedule Backups window, select the
Run Scheduled Backups on behalf of option.
Domain\Username field, enter a Windows
username and password for an account that has full access to the missing files
Test Settings to verify the user account.
Save Settings to close the screen.
You may need to run LogMeIn Backup as a domain
administrator depending on the way the permissions have been configured within
You must reschedule any existing Backup Sets for this change to take
effect. Run the backup set and confirm that the files were transferred by
viewing the Backup History report.