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You can set Lens sessions to launch with an active VoIP connection
between technician and customer that remains open throughout the session but
can be muted by either party.
Log in to the LogMeIn Rescue Administration Center.
On the Organization Tree, select the Technician Group you want to
Rescue Lens, select
For the selected Technician Group, all Lens sessions are
launched with an active VoIP connection between technician and customer.
Save your changes.
Save changes to apply settings to the
current Technician Group
Save changes to subgroups to apply the
settings to the current Technician Group and all of its subgroups
Save settings to all groups to apply the
same settings to all Technician Groups in your organization