Resetting two-step verification is necessary when a member of the
Rescue organization required to use two-step verification needs to reinstall
the LastPass Authenticator app.
Examples when reinstalling the Authenticator app is necessary:
The user loses their
mobile device on which the Authenticator app is installed.
The user starts using a
new mobile device and has to install another instance of the Authenticator app.
The Authenticator app
fails, and there is no other way of fixing the issue.
Important: Master Administrators can reset two-step
verification for any organization member for whom the feature is enabled, while
Administrators can only reset two-step verification for members of the
Technician Groups they are assigned to.
On the Organization Tree, select the member for whom you want to
reset two-step verification.
Force two-step verification reset.
The selected member will have to set up the LastPass
Authenticator for their Rescue account upon their next login attempt.