LogMeIn Rescue is used to provide instant remote support to
customers and employees. With Rescue, you can gain control of a remote PC, Mac,
or smartphone over the web in seconds, without the need to pre-install
Increase first call
resolution. Multi-session handling, Instant chat, technician collaboration
and more help reduce escalations to level 2 support and solve more issues on
the first call.
Decrease average call
handle times. Advanced diagnostic, collaboration and reporting tools
accelerate problem identification and resolution.
Reduce costly device
returns. Diagnostic tools, device history and remote device configuration
help technicians resolve more issues remotely and reduce unnecessary returns.