FAQ: FAQ about Changes to LogMeIn Free - LogMeIn Help

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FAQ about Changes to LogMeIn Free


1. Q: Why are you making this change?
A: In order to address the evolving needs of our customers, we will be unifying our portfolio of free and premium remote access products into a paid-only offering. We believe this offering to be the best premium desktop, cloud and mobile access experience available in the market today
 
2. Q: When are you making this change?
A: Existing LogMeIn Free host computers remain accessible for seven days from first login after January 21, 2014. After that, LogMeIn Free will no longer be available. An account level Pro subscription will be required to keep remote access. You will receive further notification via email and in-product messages regarding this change. Log in at LogMeIn.com to see pricing details and a link to purchase.
 
3. Q: Where was my notice?
A: You will be notified by email and via an in-product message if you are impacted by this change. The in-product message  lets you know how much time you have until the change is enforced. Log in at LogMeIn.com for information and pricing.
 
4. Q: How do I continue using remote access?
A: To continue using remote access, you will need to purchase an account-level subscription of LogMeIn Pro that meets your needs based on the number of computers you want to access. Log in at LogMeIn.com to see pricing details and a link to purchase.
 
5. Q: How does an account-level subscription of LogMeIn Pro benefit me?
A: With your subscription you get our signature remote access to two or more computers, as well as mobile apps for Android and iOS, desktop apps for Mac and Windows, and premium features like remote printing, the ability to manage and transfer cloud and local files, and more.
 
6. Q: How long before I have to make up my mind?
A: Please log into your account for offer details. Upon login, affected users will see information regarding this change, timing, pricing information and a link to purchase.
 
7. Q: What happens if I do not purchase an account-level subscription of LogMeIn Pro?
A: Once your 7-day grace period is over, you will no longer be able to remotely access your Free-enabled computers. In order to access them, you will need to purchase an account-level subscription of LogMeIn Pro and choose a package that covers all the computers you want to access.
 
8. Q: What if I am already a LogMeIn Central customer?
A: LogMeIn Central customers will not be impacted by this change.
 
9. Q: Does this change affect the free versions of Cubby and join.me?
A: No, this change does not impact the free versions of Cubby and join.me.
 
10. Q: What if I already have the LogMeIn for iOS app?
A: Your app will continue to allow you to access your computers provided that you have an account-level subscription of LogMeIn Pro.
 
11. Q: What if I paid for the Ignition for iOS or Android app?
A: If you purchased the Ignition app, you will receive a special offer regarding an account-level subscription of LogMeIn Pro.
 
12. Q: How do I find out about pricing?
A: If you are an existing LogMeIn user, log in at LogMeIn.com to see pricing details and a link to purchase. If you are a new LogMeIn user, please visit our purchase page for offer details.
 
13. Q: What happened to LogMeIn Ignition for Windows?
A: LogMeIn Ignition for Windows is now bundled with the LogMeIn host software and has been renamed the LogMeIn Client. For more information, search for LogMeIn Client in the Pro section at help.LogMeIn.com.
 

If you have further questions or concerns, please join the discussion in our Community.
 

4/12/2014 1:26 PM